Luxury Guest Experience Coordinator
2 weeks ago
Job Summary:
We are seeking a highly skilled Guest Experience Manager to join our team at Parker Palm Springs. As a key member of our Front Office team, you will be responsible for creating exceptional experiences for our guests, ensuring seamless service delivery, and driving guest loyalty.
Key Responsibilities:
- Collaborate with the Director of Front Office to develop and implement guest experience strategies that exceed industry standards.
- Direct and manage the Guest Experience Department, ensuring excellent service delivery and guest satisfaction.
- Establish and maintain relationships with VIP guests, ensuring personalized service and exceeding their expectations.
- Coordinate with various operational areas to ensure smooth execution of guest requests and preferences.
- Monitor and record pre-call tracking and upsell opportunities, ensuring maximum revenue potential.
- Enter agent details in SF/Delphi and update account information accordingly.
- Ensure smooth blocking of guest rooms and delivery of services.
- Review VIP and Estate Guest needs with operational areas and lead daily arrivals meetings to communicate and review all arrivals.
Requirements:
- 3-5 years of experience in a luxury property, with a genuine and sincere service orientation.
- Warm and outgoing personality, with energy and enthusiasm to lead by example.
- Strong attention to detail skills, excellent follow-up ability, and excellent communication skills.
- Creative, self-directed, and organized, with systems experience of Opera and/or SF/Delphi a plus.
Salary Range: $70,000-$80,000 per year.
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