Luxury Guest Experience Coordinator

2 weeks ago


Palm Springs, California, United States Parker Palm Springs Full time
Job Title: Guest Experience Manager

Job Summary:

We are seeking a highly skilled Guest Experience Manager to join our team at Parker Palm Springs. As a key member of our Front Office team, you will be responsible for creating exceptional experiences for our guests, ensuring seamless service delivery, and driving guest loyalty.

Key Responsibilities:

  • Collaborate with the Director of Front Office to develop and implement guest experience strategies that exceed industry standards.
  • Direct and manage the Guest Experience Department, ensuring excellent service delivery and guest satisfaction.
  • Establish and maintain relationships with VIP guests, ensuring personalized service and exceeding their expectations.
  • Coordinate with various operational areas to ensure smooth execution of guest requests and preferences.
  • Monitor and record pre-call tracking and upsell opportunities, ensuring maximum revenue potential.
  • Enter agent details in SF/Delphi and update account information accordingly.
  • Ensure smooth blocking of guest rooms and delivery of services.
  • Review VIP and Estate Guest needs with operational areas and lead daily arrivals meetings to communicate and review all arrivals.

Requirements:

  • 3-5 years of experience in a luxury property, with a genuine and sincere service orientation.
  • Warm and outgoing personality, with energy and enthusiasm to lead by example.
  • Strong attention to detail skills, excellent follow-up ability, and excellent communication skills.
  • Creative, self-directed, and organized, with systems experience of Opera and/or SF/Delphi a plus.

Salary Range: $70,000-$80,000 per year.



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