Patient Service Coordinator Advanced

7 days ago


Dover, New Hampshire, United States Wentworth-Douglass Hospital(WDH) Full time
Job Summary

We are seeking a highly skilled and experienced Patient Service Representative Advanced to join our team at Wentworth-Douglass Hospital (WDH). As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.

Key Responsibilities
  • Check-In and Check-Out Duties
    • Welcoming patients and verifying their identity using two patient identifiers
    • Checking patients in and out of the practice, ensuring accurate and timely processing of patient information
  • Referral, Diagnostic, and Lab Orders Processing
    • Processing referrals, diagnostic, and lab orders, including electronic submissions and follow-up with specialists' offices
    • Ensuring compliance with insurance carriers' pre-certification requirements and submitting necessary forms for outpatients' procedures
  • Administrative Support
    • Providing administrative support to clinical staff, including answering phones, responding to emergencies, and greeting visitors
    • Performing chart prep, filing, and other administrative tasks as needed
  • Medical Records Filing and Related Tasks
    • Maintaining accurate and up-to-date medical records, including scanning and uploading documents to the patient's electronic health record
    • Complying with HIPAA regulations and obtaining signed patient releases for medical record requests
  • Quality Improvement
    • Working collaboratively with the team to identify opportunities for improvement in patient satisfaction scores and implementing plans to address any issues
Requirements
  • High school diploma or equivalent required; associate's degree in secretarial sciences or business preferred
  • 2-4 years of experience in healthcare or customer service; related experience and training in medical practices or fields preferred
  • Mastery of Level 1 PSR and successful completion of Language of Caring modules within 1 year
  • Passing grade on competency test and no active Level 1 or higher progressive discipline on file


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