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Patient Service Coordinator Advanced
2 months ago
We are seeking a highly skilled and experienced Patient Service Representative Advanced to join our team at Wentworth-Douglass Hospital(WDH). As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support to our patients and staff.
Key Responsibilities- Check-In and Check-Out Duties
- Welcoming patients and verifying their demographic and insurance information
- Scheduling follow-up appointments and generating patient plans
- Referral, Diagnostic, and Lab Orders Processing
- Processing referrals, diagnostic, and lab orders, including electronic submissions
- Ensuring compliance with insurance carriers' pre-certification requirements
- Administrative Support
- Providing administrative support to clinical staff and patients
- Answering phones and responding to emergencies
- Medical Records Filing and Related Tasks
- Maintaining file systems and collaborating with clinical staff
- Scanning medical records and sending them to the patient's electronic health record
- Improving Patient Satisfaction Scores
- Understanding and employing the Language of Caring program to support an unparalleled patient experience
- Working effectively with the team to identify opportunities for improvement and recommending plans of action
- Experience
- 2-4 years of experience in healthcare or customer service
- Education
- High school diploma or equivalent, with a preference for higher education or training in secretarial sciences or business
- Skills
- Mastery of Level 1 PSR and a passing grade on the competency test
- Successful completion of all modules of the Language of Caring program
This is a part-time position working 16 hours per week in a fast-paced healthcare environment. The ideal candidate will be able to work effectively in a team and provide exceptional patient care and administrative support.
