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Patient Ambassador
2 months ago
Zufall Health Center is seeking a highly skilled and compassionate Patient Representative to join our team. As a Patient Representative, you will play a vital role in ensuring a positive and welcoming experience for our patients.
Key Responsibilities- Greets Patients and Visitors: Provide a warm and friendly welcome to patients and visitors, directing them to their appropriate destination.
- Answers Telephone Calls: Respond to incoming calls, making appointments or addressing inquiries in a professional and courteous manner.
- Registers Patients: Ensure that patients bring all necessary documentation and completes registration processes as needed.
- Explains Processes and Forms: Clearly explains our services and processes to patients, including eligibility checks and payment procedures.
- Collects Payments: Collects payments from patients, enters payments into our electronic system, and provides receipts as required.
- Communicates with Medical Staff: Coordinates with medical staff regarding patient visits and ensures seamless communication.
- Maintains Confidentiality: Maintains the confidentiality of patient information in accordance with HIPAA regulations and Zufall Health Center policies.
- High School Diploma: Required; college credit or additional education in a medical field or insurance and billing courses preferred.
- Customer Service Experience: Minimum of 1 year of experience in a customer service role, with 1 year of experience in collecting money or billing and insurance.
- Bilingual Skills: Fluent in English and Spanish, with the ability to communicate effectively with patients and staff.
- Computer Skills: Proficient in Microsoft Word and electronic medical records software.
- Competitive Hourly Rate: $16.00 - $18.55 per hour.
- Opportunity for Advancement: Potential for career growth and advancement within the organization.
- Collaborative Work Environment: Join a dynamic team of healthcare professionals dedicated to providing exceptional patient care.
