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Patient Services Coordinator, Pulmonology
2 months ago
Mass General Brigham is seeking a part-time Patient Service Representative to support our Pulmonology team. As a key member of our healthcare team, you will play a vital role in ensuring the smooth operation of our medical office.
Key Responsibilities- Schedule patient appointments and manage the patient flow process
- Provide exceptional customer service to patients, answering questions and addressing concerns
- Collect co-payments and process pre-visit paperwork
- Assist with scheduling follow-up appointments, tests, and procedures
- Field incoming telephone calls and route them to the appropriate team member
- Perform referral and diagnostic order processing duties
- Monitor patient waiting room activity and provide general support to practice leadership and clinicians
- High School Diploma or equivalent required
- 2-4 years experience in healthcare or customer service, preferably in a medical office setting
- Demonstrated knowledge of medical terminology preferred
- Strong computer skills
As a Patient Service Representative at Mass General Brigham, you will have the opportunity to work in a dynamic and supportive environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.
