Global Operations Lead for Authorized Training Partners

4 days ago


Chicago, Illinois, United States Google Full time
About the Job

Cloud Learning Services (CLS) is revolutionizing hands-on cloud learning by empowering users of all levels with interactive labs and guided experiences to build practical skills on Google Cloud Platform and other leading technologies. Our mission is to make the cloud accessible, engaging, and enjoyable to learn.

The CLS Operations team aims to support CLS with the operational capability to deliver a learning experience at scale. This includes delivery of training to our customers via a network of approved authorized training partners who enable CLS to achieve scale in delivery, extending reach and customer base.

Job Summary

As the Training Partner Global Operations Lead, you will oversee our Authorized Training Partner (ATP) ecosystem. You will work in close collaboration with the organization's ATP Business Manager and the CLS Operations Order Fulfillment (OFO) team to ensure quality and efficiency in onboarding, delivery, and execution of all related processes.

Key Responsibilities
  • Manage, execute, and maintain the onboarding process for new ATPs in collaboration with key stakeholders like partner support desk, legal, and compliance contacts.
  • Evolving the Authorized Training Partner (ATP) and trainer community and processes by challenging the status quo, understanding available data, looking at automation where possible, addressing support issues, enhancing program benefits, along with improving operational strategies to increase the learning services footprint across the entire company.
  • Collaborate with the ATP Management team to plan and execute events such as ATP and Trainer day.
  • Work on field support cases and inquiries from authorized partners and trainers, providing assistance with enablement, access to the partner hub, course materials, and permissions for various partner and trainer materials.
  • Collaborate with the Delivery Operations and ATP Management team to organize webinars, train-the-trainer events, and other supporting activities.
About Google Cloud

Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

What We Offer

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.



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