Bilingual Hotline Specialist

5 days ago


Indianapolis, Indiana, United States Firefly Children & Family Alliance Full time
Job Summary

Firefly Children & Family Alliance is seeking a highly skilled and compassionate Bilingual Hotline Specialist to join our team. As a key member of our organization, you will play a vital role in providing exceptional customer service to families and individuals seeking childcare assistance.

Key Responsibilities
  • Hotline Support
    • Respond to incoming calls and messages in a timely and professional manner
    • Schedule and reschedule appointments for childcare voucher specialists
    • Enter information into our database systems with accuracy and attention to detail
    • Collaborate with other team members to identify and connect clients with relevant resources
  • Childcare Voucher Eligibility/Recertification Support
    • Assist families in determining eligibility for childcare assistance through interviews and document collection
    • Complete intakes for the Childcare Voucher Program with precision and accuracy
    • Maintain and update records on families receiving assistance, monitoring their progress in the job search process
Requirements
  • High School Diploma or equivalent required
  • Ability to speak, read, and write in Haitian Creole required
  • Experience in customer service or a related field preferred
  • Patient and punctual with excellent communication skills
Benefits
  • Student Loan Repayment Program
  • Tuition Reimbursement
  • Comprehensive Medical, Dental, and Health Insurance
  • Generous Paid Time Off and 12 paid holidays
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
Equal Employment Opportunity

Firefly Children & Family Alliance is an equal opportunity employer and welcomes applications from diverse candidates who share our commitment to advancing diversity, equity, and inclusion.



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