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Bilingual Support Specialist
2 months ago
We are seeking a highly skilled and bilingual Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to inbound calls from clients, addressing their inquiries and concerns in a professional and courteous manner.
- Document calls and interactions in our system, ensuring accurate and timely updates.
- Assist clients with various issues, including billing, product coverage, and provider location.
- Update client information and records as necessary.
- Collaborate with internal teams to resolve complex issues and provide seamless support.
About Our Ideal Candidate:
- Fluent in Spanish and English, with excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
- Strong problem-solving skills, with a focus on customer satisfaction and resolution.
- Proficiency in using technology and software applications to document and track interactions.
- Flexibility to work a variety of schedules, including evenings and weekends.
About TEKsystems:
We are a leading provider of technology services and solutions, partnering with clients to drive innovation and growth. Our team of experts works closely with clients to understand their needs and deliver tailored solutions that meet their goals.
