Customer Service Associate
22 hours ago
We are seeking a highly skilled Customer Service Representative to join our team at Airgas. As a key member of our customer-facing team, you will be responsible for providing exceptional product knowledge and account support to our customers, both internal and external.
Key Responsibilities- Provide product knowledge and support to customers through various channels, including phone, email, and in-person interactions.
- Respond to customer inquiries in a timely and professional manner, ensuring that their needs are met and exceeded.
- Enter customer orders into our current order management system (SAP) on a daily basis, ensuring accuracy and efficiency.
- Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
- Stay up-to-date on product knowledge and technical information, as well as alternate products based on cost, availability, and customer requirements.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- High School Diploma or equivalent required.
- At least 2 years of experience in internal and/or external customer service or customer-related administration.
- Strong attention to detail and ability to multitask efficiently.
- Excellent communication and interpersonal skills.
- Proficiency in using personal computers, data entry terminals, and other common office equipment and software.
Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products. We are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, patients, community stakeholders, and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability, or any other protected characteristic. We strongly believe that a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.
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