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Customer Care Specialist
2 months ago
VCA Animal Hospitals is seeking a dedicated Client Service Representative to enhance our team. This role offers the potential for part-time hours with the opportunity to transition into a full-time position, ideal for individuals who thrive in a collaborative environment focused on exceptional patient care and client satisfaction.
As a vital member of our team, you will contribute to a culture that prioritizes quality service and strong relationships with our clients and their pets. Our hospital may be small, but we pride ourselves on creating a family-like atmosphere where every client feels valued and connected.
Key Responsibilities:
- Provide outstanding customer service by welcoming visitors, managing phone inquiries, and assisting clients and their pets to examination areas.
- Act as a liaison between clients and veterinary staff, ensuring clear communication and follow-through.
- Demonstrate excellent multitasking abilities while maintaining a calm and professional demeanor under pressure.
- Schedule and confirm appointments, and conduct follow-up calls to ensure client satisfaction.
- Educate clients on non-medical pet care and recommend appropriate products and services.
- Manage medical records and ensure the cleanliness and organization of the facility.
We value continuous learning and provide opportunities for professional growth, supporting your career aspirations. Our community offers a variety of recreational activities, fostering a balanced lifestyle.
Benefits:
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company matching.
- Generous pet care discounts for your own pets.
- Paid time off, including vacation and sick leave.
- Continuing education allowances and professional development programs.
At VCA Animal Hospitals, we are committed to fostering an inclusive environment where diverse talents can thrive. We are proud to be an Equal Opportunity Employer, dedicated to supporting our employees and their professional journeys.
