HVAC Equipment Sales Specialist

1 week ago


Commack, New York, United States Watsco Full time
Job Overview

Watsco, Inc. is the leading independent distributor of HVAC/R products globally. We take pride in distributing top-tier brands such as Mitsubishi and Bryant, along with a comprehensive range of HVAC components, supplies, and accessories. We are currently seeking a dedicated Counter Sales Associate to join our team.

Key Responsibilities:

• Engage with customers to sell heating, ventilation, and air conditioning (HVAC) products, parts, and supplies.

• Welcome customers on the sales floor or via phone, assessing their needs and guiding them to suitable merchandise. Provide insights on product features and demonstrate their use.

• Organize and display products effectively, recommending options that align with customer requirements while highlighting key selling points such as quality and functionality. Maintain an orderly and inviting showroom environment.

• Utilize catalogs or digital systems to identify replacement part stock numbers and pricing. Advise customers on alternatives when specific items are unavailable.

• Access our computer database to check product availability, fulfill customer orders from stock, or arrange transfers from other locations. Prepare sales orders or quotes as needed.

• Process payments and obtain necessary credit approvals. Assess returned items to determine eligibility for refunds or replacements.

• Proactively reach out to both new and existing customers via phone to drive sales. Address inventory concerns or customer issues, escalating to management when necessary.

• Assist in warehouse operations as required.

• Collaborate with administrative staff to manage open orders, purchase orders, and returns. Help maintain accurate warranty return authorizations and related credit adjustments.

• Follow guidance from counter leads and support warehouse personnel in their tasks.

• Perform additional duties as assigned.

About Watsco:

Watsco, Inc. is the largest distributor of air conditioning, heating, and refrigeration equipment in the HVAC/R sector, with extensive operations across the United States, Canada, Mexico, and Puerto Rico. Our commitment to customer success drives us to leverage technology and expertise to provide effective solutions for our clients. We value our employees, referred to as Associates, and empower them to enhance customer experiences at every level of our organization.

Watsco is an Equal Opportunity Employer. We offer a competitive compensation package, including performance-based bonuses and a comprehensive benefits program that encompasses health, dental, vision, life insurance, and a 401(k) plan.

Qualifications:
  • Strong customer service abilities

    • Familiarity with warehouse operations, data management, and procedural workflows.

    • Capability to negotiate transactions effectively at various organizational levels.

    • Proficient in Internet usage and Microsoft Office Suite (Word, Excel, Outlook).

    • Quick adaptability to new software and systems.

    • Competence in performing calculations related to discounts, commissions, and percentages.

    • High School Diploma or GED is required.

    • Physical requirements include occasional lifting of up to 50 pounds, with assistance needed for heavier items.

    • Previous experience in the HVAC industry is essential.
Compensation: Competitive hourly rate based on experience.

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