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Client Support Specialist

2 months ago

Commack, New York, United States Jacquelyn Jacobson - State Farm Agent Full time
Position Overview

Benefits:

  • Performance-based bonuses
  • Attractive salary package
  • Career advancement opportunities
  • Paid leave
  • Professional training and development
  • 401(k) retirement plan with matching
  • Comprehensive dental coverage
  • Health insurance options
  • Vision care plans

ROLE SUMMARY:
As a Client Support Specialist at Jacquelyn Jacobson - State Farm Agent, you will create outstanding client interactions that contribute to the success of a thriving insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others make you an excellent candidate. You will advance your career by addressing customer inquiries, collaborating with other team members, and proactively identifying the needs of the community you serve.


We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for motivated and sales-oriented individuals.


KEY RESPONSIBILITIES:

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly service, which may include addressing inquiries about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Utilize a customer-focused, needs-based approach to inform clients about insurance alternatives.
  • Employ effective communication skills to meet customer needs while fostering business growth.

REQUIREMENTS:

  • Commitment to exceptional customer service
  • Preferred personal lines or property & casualty license (must be obtained)
  • Ability to acquire Life, Accident, and Health License
  • Strong interpersonal skills to engage with customers, address their inquiries, and foresee their needs
  • Excellent communication skills for assisting clients and collaborating with agency team members
  • Proactive approach to problem-solving

COMPENSATION AND BENEFITS:

  • Hourly wage plus commission and bonuses
  • Health benefits
  • 401(k) plan
  • Opportunities for growth and advancement within the office
  • Paid time off for vacations and personal/sick days
  • Valuable experience for career development