Customer Support Specialist
1 week ago
We're a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology. Our fleet intelligence platform empowers construction, utilities, field services, and last mile delivery businesses to make data-driven decisions and improve safety and operational efficiency.
Job SummaryWe're seeking a highly skilled Technical Support Specialist to join our Customer Experience team. As a Technical Support Specialist, you will be responsible for providing technical support for IntelliShift hardware and software applications to our customer base via a real-time omnichannel approach.
Key Responsibilities- Provide technical support for IntelliShift hardware and software applications
- Diagnose and solve internal and external customer issues utilizing a complex suite of backend systems and tools
- Document all communications, issues, and resolutions of customer issues using Salesforce, Jira, and other business applications
- Collaborate closely with Sales, Product, Engineering, and Customer Experience teams to effectively communicate and resolve customer issues
- Contribute innovative ideas and solutions for the ongoing enhancement of our Support processes
- Minimum 2 years experience in a technical product support role
- Interest and ability to work in a fast-paced work environment with shifting responsibilities
- Highly organized, ability to learn quickly, and intellectual curiosity to understand complex applications
- Ability to communicate information clearly and concisely to internal and external customers
- Strong relationship building and interpersonal skills, with the ability to effectively problem-solve
We offer a competitive annual compensation, annual equivalent of $55,000- $65,000 based on experience. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions.
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