Accounts Receivable Specialist

2 weeks ago


Westminster, Colorado, United States Concentra Full time
Are you ready to elevate your career in a dynamic environment? At Concentra, we provide more than just a job; we offer a pathway to professional growth and development. As a key member of our organization, you will contribute to delivering outstanding service to our employer clients while ensuring exceptional care for their employees. Our core values guide our mission – to provide a welcoming, respectful, and skillful experience in every interaction.

Position Overview:
The Accounts Receivable Specialist is responsible for managing accounts receivable tasks to guarantee timely and precise collection of payments, daily cash reconciliation, and accurate reporting of receivables in line with Concentra's policies and procedures.

Key Responsibilities:
  • Address escalated issues through effective communication with various stakeholders, including employers, insurance companies, third-party administrators, and laboratories.
  • Handle rebilling processes and draft correspondence for clients.
  • Monitor and analyze account aging reports to ensure prompt collections.
  • Examine documents, reconcile discrepancies, and implement necessary adjustments.
  • Conduct account payment reconciliations with incoming receipts.
  • Prepare and disseminate regular reports on accounts receivable and overdue accounts for management and clients.
  • Negotiate repayment terms with clients on overdue accounts.
  • Make informed decisions regarding the referral of accounts for collection or write-offs.
  • Provide training to new hires and support colleagues as needed.
  • Perform additional duties as assigned; responsibilities may evolve over time.
  • Assess when adjustments are warranted and execute them accordingly.
  • Resolve employer-related issues, such as misapplied or missing payments.
  • Collaborate with clinics to address invoice discrepancies and obtain necessary documentation.
  • Track rebills for outstanding balances and take appropriate actions.
  • Organize and allocate work to meet deadlines and enhance workflow efficiency.
This position is designed to ensure the confidentiality and security of sensitive information, requiring discretion and proper information management practices. Concentra is committed to providing reasonable accommodations for individuals with disabilities to participate in the application process and perform essential job functions.

Qualifications:
  • High School Diploma or GED required.
  • Typically requires at least 1 year of relevant collection experience, preferably in occupational health.
Essential Skills:
  • Core competencies include a service-oriented mindset, attention to detail, urgency, initiative, and adaptability.
  • Ability to analyze situations logically to identify key facts, explore alternatives, and propose effective solutions.
  • Exceptional customer service skills, demonstrating professionalism and tact in all interactions.
  • Proficient in handling sensitive and confidential information in compliance with legal and company standards.
  • Familiarity with Microsoft Excel, Outlook, and Word is essential.
  • Strong written and verbal communication skills.
  • Excellent time management abilities.
  • Capacity to work independently and manage multiple tasks and priorities effectively.


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