ECM - Individual Deployment Support Specialist

4 days ago


Bethesda, Maryland, United States Strategic Resources, Inc. Full time
Job Summary

We are seeking a highly skilled and compassionate Emergency Case Manager/Individual Deployment Support Specialist to join our team at Strategic Resources, Inc. (SRI). As a key member of our organization, you will provide critical support to military families and individuals undergoing individual deployments.

Key Responsibilities
  • Provide comprehensive case management and advocacy services to sailors, their families, and DoD civilians before, during, and after individual deployments.
  • Serve as the primary point of contact for assigned sailors and their families, offering tailored support and guidance throughout the deployment process.
  • Collaborate with various military and civilian agencies to ensure seamless service delivery, participate in emergency preparedness exercises, and execute emergency response plans when necessary.
  • Coordinate family services, integrate resources, and ensure all case management activities are accurately documented in the Family Fleet and Support Management Information System (FFSMIS).
Requirements
  • Associate's degree in social science or related field OR two years of equivalent experience.
  • Demonstrated experience in providing advocacy or case management services.
  • Experience working with family programs, military or civilian social service agencies, or as a military family member.
  • Strong understanding of military lifestyle and the challenges faced by military families.
  • Knowledge of state, federal, and local resources available to military families.
Competencies
  • Communication: Exceptional ability to communicate effectively with military personnel, their families, and community agencies.
  • Case Management: Proven expertise in managing complex cases and advocating for client needs.
  • Problem-Solving: Ability to identify and address service delivery issues promptly.
  • Team Collaboration: Strong capacity to work within a larger system and maintain communication with key stakeholders.

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