Inbound Call Center Agent

3 weeks ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Inbound Call Center Agent: Deliver Exceptional Customer Experiences

Job Summary:
MCI Military Recruitment is seeking a skilled Inbound Call Center Agent to join our team. As an Inbound Call Center Agent, you will play a critical role in delivering exceptional customer experiences by responding to customer inquiries and resolving issues in a timely and professional manner.

Main Responsibilities:
- Handle inbound calls from customers with a positive and professional demeanor
- Respond to customer inquiries and resolve issues using knowledge base and training
- Collaborate with colleagues to ensure seamless customer experience
- Stay up-to-date on products and services through ongoing training and development

Requirements:
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations

Compensation and Benefits:
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for advancement.

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