Call Center Specialist II
2 days ago
About the Role
We are seeking a talented Contact Center Representative II to join our MCI Careers team. As a Contact Center Representative, you will be responsible for providing exceptional customer service through inbound and outbound calls.
The successful candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. If you are looking for a challenging role that offers opportunities for growth and development, we encourage you to apply.
Key Responsibilities:
- Handle inbound and outbound calls in a courteous and professional manner.
- Ensure first call resolution through effective problem-solving and communication.
- Document and process customer claims accurately.
- Lead fact-finding discussions to determine the best options for customers.
Requirements:
- High school diploma or equivalent required.
- Excellent organizational, written, and oral communication skills.
- The ability to type swiftly and accurately (20+ words per minute).
- BASIC knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Compensation:$13.50 - $16.50 per hour.
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