Inbound Contact Agent
6 days ago
Job Details
This is an excellent opportunity to join Mass Markets as an Inbound Contact Agent. You will work in a dynamic environment with a team that is passionate about delivering exceptional customer experiences.
Responsibilities:
- Provide excellent customer service and support via various channels;
- Escalate complex customer issues to senior team members or management as required;
- Collaborate with internal teams to resolve customer queries and issues;
- Contribute to continuous improvement initiatives to enhance customer satisfaction and loyalty.
About Mass Markets
Mass Markets is a company that values innovation, teamwork, and customer-centricity. We strive to create long-term relationships with our customers by providing personalized and attentive support.
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