Call Center Resolution Agent

3 weeks ago


Wichita, Kansas, United States Mass Markets Full time
Job Description: As a Customer Service Representative at Mass Markets, you will play a critical role in delivering exceptional customer experiences. Your primary responsibilities will include handling inbound and outbound contacts, resolving customer complaints, and collaborating with other departments to ensure customer satisfaction.

Key Performance Indicators:
  • First call resolution rate: 80% or higher.
  • Average handle time: 5 minutes or less.
  • Customer satisfaction rating: 90% or higher.

Compensation and Benefits: The estimated salary for this role is $50,000 - $65,000 per year, plus a comprehensive benefits package, including health insurance, paid time off, and opportunities for career growth and development.

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