Call Center Agent

3 days ago


Wichita, Kansas, United States MCI Careers Full time
Job Description

This position supports customer service, technical support, and sales interactions. It requires interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

Main Responsibilities:
  1. Handle Inbound Contacts: Respond to customer inquiries and resolve issues in a timely and professional manner.
  2. Utilize Knowledge Base: Accurately answer customer questions while following all required scripts, policies, and procedures.
  3. Escalate Issues: Escalate customer issues to the appropriate staff and managerial for resolution as needed.
Requirements:
  • High School Diploma: A high school diploma or equivalent is required.
  • Strong Communication Skills: Excellent written and verbal communication skills are essential for success in this role.
  • Technical Skills: Basic knowledge of Microsoft Office Suite and Windows operating system.
  • Reliability: Must be highly reliable and maintain regular attendance and punctuality.
Compensation Details:
  • Starting Compensation: $11.00 - $14.00 per hour based on experience.
  • Regular Raises: Regular reviews and raises awarded based on tenure and performance.


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