Inbound Call Center Agent for Telecommunications

6 days ago


Wichita, Kansas, United States Mass Markets Full time
Key Responsibilities
As a Telecom Customer Care Agent at Mass Markets, your primary duties will include:

• Handling incoming calls and responding to customer inquiries in a timely and professional manner
• Resolving customer complaints and concerns in a fair and efficient manner
• Processing transactions and making changes to customer accounts as necessary
• Documenting customer interactions and maintaining accurate records
• Adhering to company policies and procedures, as well as any relevant laws and regulations

Our ideal candidate possesses excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. They are proactive, patient, and committed to delivering exceptional customer service.

Mass Markets offers a competitive salary range of $50,000 to $70,000 per year, depending on experience. Benefits include medical, dental, and vision coverage, as well as paid time off and opportunities for career advancement.

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