Community Engagement Coordinator

2 weeks ago

Houston, Texas, United States Houston Food Bank Full time
Job Overview

Starting Pay: $23.75

POSITION SUMMARY:

The Houston Food Bank thrives on the kindness of individuals who dedicate their time to our cause. We are seeking a Volunteer Host who embodies energy, enthusiasm, and a passion for connecting with others. This pivotal role is essential in making Houston Food Bank the preferred choice for volunteers. The ideal candidate will be fearless in engaging with diverse audiences, adept at improvisation, and committed to creating memorable experiences for our volunteers.

The Volunteer Host serves as a representative of the Houston Food Bank's volunteer initiatives. This position is tasked with delivering an exceptional and enjoyable volunteer experience by warmly welcoming participants, creatively engaging them throughout their activities, and providing outstanding service in a dynamic environment. This role involves leading and supporting groups of volunteers, including addressing audiences of up to 1,000 individuals.

CORE RESPONSIBILITIES:

Welcoming and Orienting Volunteers

  1. Enthusiastically greet and welcome volunteers, ensuring they feel valued from the moment they arrive.
  2. Conduct engaging orientation sessions for large groups, setting a positive tone for their volunteer experience.

Engagement and Presentation

  1. Guide volunteer groups through their projects with a lively and entertaining approach, maintaining high energy levels.
  2. Utilize storytelling and interactive activities to keep volunteers motivated and engaged throughout their shifts.

Excellence in Customer Service:

  1. Deliver exceptional service, addressing volunteer inquiries and concerns with a positive attitude to ensure a rewarding experience.
  2. Ensure every volunteer feels supported and appreciated, fostering a desire to return and engage further with the Houston Food Bank.

Safety and Efficiency:

  1. Oversee volunteer activities, ensuring compliance with safety protocols and effective project execution.
  2. Manage volunteer group coordination smoothly, adapting to last-minute changes and special events.

Collaboration and Coordination:

  1. Work closely with team members to maintain an organized and well-supplied project area.
  2. Participate in team meetings to share insights and continuously improve the volunteer experience.

Quality Control:

  1. Inspect completed tasks for quality assurance, ensuring all outputs meet high standards.
  2. Maintain cleanliness in project areas and promptly report any equipment issues.
  3. Consistent attendance and punctuality are required to meet the needs of the organization.

SUPERVISORY RESPONSIBILITIES:

This position does not include supervisory responsibilities.

QUALIFICATIONS:

Education/Experience:

  • High School Diploma or GED; some college or a bachelor's degree is preferred.
  • Minimum of 1 year of public speaking experience.
  • At least 2 years of experience in hospitality, event coordination, or similar roles.
  • Previous volunteer experience is a plus.
  • Bilingual candidates (English/Spanish) are preferred.

Certificates, Licenses, and Registrations:

Must possess reliable transportation, a valid driver's license, and insurance. Capability to operate an electric pallet jack is required.

SKILLS AND ABILITIES:

  • Ability to work effectively with diverse populations.
  • Exceptional public speaking and presentation skills.
  • Strong multitasking abilities and effective communication skills.
  • Problem-solving skills and the ability to thrive in a fast-paced environment.
  • High-energy, positive attitude with strong interpersonal skills.
  • Ability to work independently and exercise sound judgment.
  • Professional demeanor with de-escalation techniques when necessary.
  • Efficient time management and adaptability to changing tasks.
  • Attention to detail and ability to process complex information.
  • Ability to engage professionally with all organizational members.

COMPLIANCE:

Responsibilities are carried out in accordance with Houston Food Bank policies.

REASONING ABILITY:

Ability to apply common sense to follow detailed instructions and address problems involving concrete variables in standardized situations.

COMPETENCIES:

Action-Oriented / Customer Focus / Results-Driven / Informing / Approachability / Learning Agility / Perseverance / Self-Development / Listening / Peer Relationships / Integrity and Trust / Technical Skills

PHYSICAL REQUIREMENTS:

Regularly required to analyze data, communicate, and remain standing for most of the workday. Frequent movement around the facility and the ability to lift up to 50 pounds are necessary.

WORK ENVIRONMENT:

Work is performed in various settings, including warehouse and kitchen environments, with exposure to temperature-controlled areas and varying noise levels.

TRAVEL REQUIRED:

Travel may be required for this position within the service area.

Houston Food Bank is an equal opportunity employer committed to attracting and developing a diverse workforce.

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