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Community Engagement Executive

2 months ago

Houston, Texas, United States HarmonyCares Full time
Overview

HarmonyCares stands as one of the largest home-based primary care organizations in the nation. We are a collective of companies committed to delivering high-quality, coordinated healthcare directly in the home. This encompasses HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice.

Our Mission

– To provide personalized, quality-driven healthcare to patients who face challenges in accessing care.

Our Shared Vision

– Every individual deserves access to quality healthcare.

Our Values

– The manner in which we care is our legacy. Every interaction matters. Go above and beyond. Empower and support one another.

Why You Should Consider Joining Us
We offer comprehensive benefits including Health, Dental, Vision, Disability & Life Insurance, and more.
401K Retirement Plan with company matching.
Reimbursement for Tuition, Professional Licensure, and Certification.
Generous Paid Time Off, Federal Holidays, and Volunteer Time Off.
Paid Orientation and Training.
Daytime Hours (no holidays or weekends).
Recognized as a Great Place to Work.
Established presence in 11 states.
Leading home-based primary care practice in the US for over 28 years, making a significant impact in healthcare today.

Responsibilities

The Community Engagement Executive is responsible for enrolling eligible patients into the HarmonyCares program. This role will spearhead community outreach initiatives and collaborate to establish relationships with physician offices and healthcare facilities, aiming to engage shared patients into the HarmonyCares program.

Key Duties and Responsibilities
  • Accountable for the community outreach account strategy for designated areas, which may include multiple markets.
  • Conduct comprehensive research on community provider practices and organizational structures to inform account strategies.
  • Analyze and understand patient healthcare needs and utilization to identify effective outreach methods.
  • Engage in direct outreach and in-person visits to physician offices, hospitals, and skilled nursing facilities to educate community providers and enroll patients into the HarmonyCares program.
  • Collect, analyze, and report patient outcomes and experiences to community physicians.
  • Conduct telephonic outreach to eligible patients or caregivers to facilitate enrollment in the HarmonyCares program, supporting team engagement objectives.
  • Possess in-depth knowledge of the program to effectively communicate it to patients, caregivers, and providers while addressing any concerns creatively.
  • Act as the representative of HarmonyCares within the community, collaborating closely with physician leaders to foster community relationships.
  • Utilize electronic tools, spreadsheets, and reports to conduct research, identify innovative strategies, and document and present plans and progress.
  • Meet or exceed established monthly engagement goals.

Qualifications

Required Knowledge, Skills, and Experience
  • College degree or 5 years of progressive career advancement.
  • 3+ years of relevant experience in sales, account management, community outreach, or patient engagement within the medical/healthcare sector.
  • Understanding of value-based care and its impact on patient outcomes.
  • Proficiency in Microsoft Excel, Word, and PowerPoint, with the ability to generate Excel reports.
  • A dynamic and engaging personality with exceptional interpersonal, verbal, and written communication skills.
  • Detail-oriented, with the ability to think critically, respond promptly, and follow up effectively.
  • Compassionate, with a genuine interest in people and a professional demeanor.
  • Curious and committed to continuous learning, with a passion for problem-solving and a proactive attitude.

Preferred Knowledge, Skills, and Experience
  • Bilingual in Spanish, Mandarin, or another language is a significant advantage.
  • Familiarity with CRM and EMR tools is a plus.

Pay Transparency

Individual compensation packages are determined based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice operates in specific states.