Community Engagement Specialist

2 weeks ago

Houston, Texas, United States Common Desk Full time
Community Engagement Specialist | Common Desk

About the Role

Common Desk is seeking a Community Engagement Specialist to join our dynamic team.

The Community Team at Common Desk is composed of dedicated individuals who prioritize customer satisfaction and foster a friendly atmosphere. Our approach to space management is collaborative, ensuring that Community Engagement Specialists and Leads share responsibilities to maintain an inviting environment and provide outstanding service to our members.

As a Community Engagement Specialist, you will serve as a key contact for our community, reporting to your designated location daily to assist the Community Lead. Your responsibilities will encompass a variety of tasks aimed at achieving the following objectives:
  • Foster a welcoming atmosphere among Common Desk members by organizing events and engaging in meaningful daily interactions.
  • Support the upkeep of the physical environment, ensuring cleanliness and organization.
  • Collaborate closely with the Community Lead and Senior Community Manager to devise and execute strategies for member retention and growth.
Key Responsibilities:

Front Desk Operations
  • Coordinate with the Community Team to ensure front desk coverage during business hours, serving as an accessible point of contact for members and guests.
  • Welcome members and visitors with a friendly and inviting demeanor.
  • Familiarize yourself with the names of members and guests to build rapport and enhance the sense of community.
  • Proactively anticipate the needs of members and guests, utilizing relevant information to personalize their experiences.
  • Maintain a tidy and organized front desk area.
  • Address inquiries from members and guests regarding building policies, procedures, and community etiquette.
Event Planning, Sales, and Member Interaction
  • Assist in marketing and sales initiatives alongside the Community Team, including managing the sales pipeline and promoting events through various channels.
  • Celebrate member achievements and milestones with thoughtful gestures.
  • Organize and promote location events, ensuring all necessary information is communicated effectively.
  • Conduct orientations for new members, educating them on relevant policies and encouraging the use of available amenities.
  • Provide recommendations for local dining, catering, and event venues.
  • Communicate Common Desk policies and updates to members regarding building matters.
  • Ensure that music and event atmospheres are suitable for the time of day and occasion.
  • Utilize communication tools to send notifications to members about location-specific updates.
Operational Duties
  • Manage the location's coffee service, if applicable, delivering high-quality beverages to patrons.
  • Handle daily operational tasks, including mail sorting, phone and email correspondence, and conducting tours.
  • Process and organize all incoming mail efficiently.
  • Return unidentified mail to sender after a designated period.
  • Track and manage keys and access cards, ensuring proper inventory levels.
  • Conduct exit procedures for departing members, including the collection of keys and access cards.
  • Review and familiarize yourself with emergency equipment and procedures.
Commitment to Community
  • Prioritize customer satisfaction and member engagement, enhancing the workday for all.
  • Take ownership of hospitality initiatives within the space.
  • Strive to create an inclusive environment for all members.
  • Maintain cleanliness and organization in assigned areas according to company standards.
  • Be adaptable and open to innovative solutions that enhance the community experience.
  • Present yourself professionally and communicate effectively with management and team members.
  • Uphold company standards and expectations consistently.
  • Make informed decisions with confidence and tact.
  • Demonstrate a passion for the business and a commitment to community values.
  • Be a proactive, reliable, and solution-oriented team member.
  • Adhere to community guidelines to optimize member experiences.
  • Engage with members through active listening, empathy, and kindness.
  • Embrace a culture of feedback and continuous learning.
  • Contribute to a collaborative and enjoyable environment through events and networking opportunities.
Success Metrics:
  • Deliver exceptional hospitality experiences to all guests and members.
  • Build a vibrant community with occupancy levels that meet or exceed expectations.
  • Achieve high member retention and satisfaction scores.
  • Support a member-first culture among staff.
  • Maintain a clean and functional environment with a focus on operational excellence.
  • Embody company values: authenticity, respect, service, development, innovation, enjoyment, and commitment.
Qualifications:

We invite you to apply if you meet the following criteria:
  • A four-year degree is preferred, but not mandatory.
  • Experience in customer service or sales is advantageous.
  • Strong verbal and written communication skills are essential.
  • Excellent interpersonal and multitasking abilities.
  • Exhibit integrity, dependability, and a strong work ethic.
  • Demonstrate a passion for entrepreneurial communities.
  • Proficient in basic computer skills.
Common Desk is an Equal Employment Opportunity and Affirmative Action employer, committed to diversity and inclusion in the workplace.

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