Parts Sales Support Representative
1 week ago
Customer Care Associate - Aftermarket Parts
CLARK Material Handling Company, a prominent player in the material handling sector, is on the lookout for a Customer Care Associate to oversee the aftermarket parts segment. This position entails delivering exceptional assistance to dealers by addressing inquiries, providing quotes, processing orders, and more.
Key Responsibilities:
- Manage dealer inquiries through phone and email communication
- Accurately identify and relay replacement part details
- Respond to a significant volume of calls in a timely manner
- Assist dealers with inquiries regarding parts availability, pricing, and order tracking
- Follow up on urgent requests and provide basic technical assistance
- Collaborate with various departments to ensure order fulfillment
Essential Qualifications:
- High School Diploma accompanied by 2-4 years of experience in Customer Service
- Familiarity with material handling or heavy machinery
- Basic understanding of forklift operations and the CLARK product range
- Experience in interpreting parts manuals, drawings, and specifications
- Strong communication abilities
- Proficient computer skills with knowledge of various software applications
- Capability to manage multiple tasks on a daily basis
Additional Information:
Job Family: Clerical Admin Support
Pay Type: Hourly
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