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Guest Services Ambassador

2 months ago

Madison WI USA, United States Bird Dog Equity Partners LLC Full time
About the Role

We are seeking a highly skilled Guest Services Representative to join our team at Best Western East Towne Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Register guests and manage reservations in a timely and efficient manner
  • Provide information about rooms, rates, and amenities to guests
  • Respond to guest inquiries and resolve any issues in a professional and courteous manner
  • Liaise with housekeeping staff to ensure rooms are clean and tidy
  • Confirm group reservations and arrange personalized services for VIP customers
  • Upsell additional facilities and services to guests
  • Maintain accurate records of bookings and payments
Requirements
  • Previous experience in a hotel front desk or customer service role
  • Excellent communication and organizational skills
  • Ability to work a variable schedule, including nights, weekends, and holidays
  • Strong desire to learn and develop in a fast-paced environment
What We Offer

As a Guest Services Representative with Bird Dog Equity Partners LLC, you will have the opportunity to work in a dynamic and supportive team environment. We offer competitive compensation and benefits, as well as opportunities for professional growth and development.