Guest Service Ambassador

4 weeks ago


Madison, Wisconsin, United States Schulte Full time
Job Title: Guest Service Representative

Collegiate Hotel Group is seeking a skilled Guest Service Representative to join its team of hospitality enthusiasts at Graduate Madison.

Job Duties and Responsibilities:
  • Greet guests warmly and personally, focusing on recognition and authenticity.
  • Review arrival lists daily and prepare welcome amenities.
  • Escort VIPs to their rooms and check them in prior to arrival.
  • Answer phone calls promptly and answer questions or transfer calls as needed.
  • Count and reconcile cash at the beginning and end of each shift.
  • Ensure proper cash handling procedures and report any discrepancies to management.
  • Maintain a clean and organized front desk area.
  • Assist with lobby activation as needed.
  • Handle guest PPI data with care and follow proper procedures.
  • Communicate key points for a Graduate Arrival experience.
  • Follow through on guest requests and resolve complaints professionally.
  • Participate in the Front Desk upsell program.
  • Retrieve necessary identification documents and payment upon guest arrival.
Education and Experience:
  • Prior customer service experience.
  • High school diploma or equivalent.
  • OnQ experience preferred.
Knowledge, Skills, and Abilities:
  • Basic computer skills.
  • Effective verbal and written communication.
  • Ability to exceed guest and team member expectations.
  • Excellent time management skills.
Benefits and Perks:
  • Work today, get paid today with Daily Pay.
  • Free telemedicine and virtual mental health care access.
  • Multiple health insurance and life insurance options.
  • 401k plan with company match.
  • Paid time off for eligible team members.
  • Holiday pay and paid holidays.
  • Pet insurance.
  • Employee Assistance Program.
  • Discounted hotel rooms.
  • Savings Marketplace discounts.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.

Collegiate Hotel Group is an Equal Opportunity Employer.



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