Hotel Guest Service Ambassador

6 days ago


Madison, Wisconsin, United States Hilton Garden Inn Full time
Job Summary

We are seeking a highly skilled and friendly Guest Service Representative to join our team at Hilton Garden Inn. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Greet and Engage with Guests: Welcome and interact with guests in a warm and professional manner, making them feel valued and appreciated.
  • Anticipate and Meet Guest Needs: Listen attentively to guests' requests and respond promptly to ensure their needs are met, exceeding their expectations whenever possible.
  • Handle Guest Service Requests and Complaints: Effectively handle guest service requests and complaints, resolving issues promptly and professionally.
  • Ensure Safety and Security: Maintain a safe and secure environment for our guests, adhering to hotel policies and procedures.
What We Offer

As a Guest Service Representative at Hilton Garden Inn, you will have the opportunity to work in a dynamic and fast-paced environment, developing your skills and knowledge in customer service, communication, and problem-solving. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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