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Customer Experience Ambassador

1 month ago

Madison, Alabama, United States Jim 'N Nick's BBQ Full time

Customer Experience Ambassador

At Jim 'N Nick's BBQ, we're looking for a Customer Experience Ambassador to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service and creating a welcoming atmosphere for our guests. Your primary goal will be to ensure that every guest has a positive experience, from the moment they walk in the door to the moment they leave. You'll do this by:

  • Welcoming guests warmly and providing personalized service to enhance their dining experience
  • Addressing guest inquiries and resolving issues promptly and professionally
  • Assisting with reservations and managing seating arrangements to optimize service flow
  • Handling guest complaints with empathy and offering effective solutions
  • Coordinating with kitchen and wait staff to ensure timely service delivery
  • Upholding company standards for cleanliness and hospitality throughout the guest's visit