Front Desk Shift Manager
4 weeks ago
We are seeking a highly skilled and experienced Front Desk Shift Manager to join our team at Grand Sierra Resort and Casino. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and supervising staff to ensure seamless guest experiences.
Key Responsibilities:
- Manage front desk operations, including guest check-in, check-out, and room assignments
- Supervise and train front desk staff to ensure excellent guest service and efficient operations
- Handle guest complaints and concerns in a professional and courteous manner
- Prepare and maintain accurate reports and records
- Assist with special projects and initiatives as needed
Requirements:
- High school diploma or equivalent required; minimum 1-2 years of experience in hotel operations preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office products, including Word, Excel, and Outlook
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Discounts on hotel rooms and amenities
How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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