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Fitness Center Representative

1 month ago

Reno, Nevada, United States Planet Fitness - Garlan Full time
Job Description

At Planet Fitness - Garlan, we're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative.

Key Responsibilities:
  • Member Experience: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming atmosphere at our fitness center.
  • Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and providing tours to prospective members.
  • Account Management: Facilitate updates to member accounts, respond to questions and concerns in a timely and professional manner, and escalate issues to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club, ensuring a safe and healthy environment for our members.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to navigate our computer system and perform tasks efficiently.
  • Passion for Fitness: A genuine interest in fitness and health is essential for this role.
  • Positive Attitude: A friendly, upbeat, and positive attitude is required to provide exceptional customer service.
  • Punctuality and Reliability: Must be able to work evenings, weekends, and holidays, demonstrating a strong commitment to our members.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shifts.
  • Talking and Communication: Continual talking in person or on the phone during shifts.
  • Lifting: Occasional lifting up to 50 pounds.
  • Toxic Chemicals: May encounter toxic chemicals during shifts.