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Help Desk Specialist

1 month ago

Reno, Nevada, United States Catapult Solutions Group Full time
Job Title: Help Desk Specialist

At Catapult Solutions Group, we are seeking a skilled Help Desk Specialist to join our Workforce Technology team. As a Help Desk Specialist, you will provide technical support to employees, ensuring smooth operations in the corporate computing environment.

Key Responsibilities:
  • Provide technical support for software, hardware, and connectivity issues.
  • Troubleshoot and resolve video conferencing issues.
  • Manage and log Service Desk requests into Incident Management Systems.
  • Support the installation, upgrade, and maintenance of software, hardware, and peripherals.
  • Assist employees with access to corporate systems, servers, and remote work environments.
Requirements:
  • 2-3 years of experience in Service Desk or Desktop Support.
  • Strong interpersonal and communication skills.
  • Solid troubleshooting and diagnostic skills.
  • Familiarity with wired and Wi-Fi networking, Active Directory, Exchange, and other core IT technologies.
What We Offer:
  • $25/hr.
  • Health benefits including medical, dental, and vision.
  • Paid holidays.