Front Office Operations Coordinator
3 weeks ago
Job Summary: We are seeking a highly skilled and detail-oriented Front Office Operations Coordinator to join our team at Caesars Entertainment. As a key member of our front office team, you will be responsible for assisting guests with all aspects of hotel billing, billing requests, and general information. You will also be responsible for answering front desk incoming, administrative calls, and guest lines.
Key Responsibilities:
- Run referral/denial reports, leave messages at appropriate rooms
- Distribute a list of rooms with outstanding balances to the Manager on Duty (MOD)
- Answer incoming calls within three rings and perform callbacks
- Responsible for Non-Zero reports
- Apply guest charges or comps to reservations and follow up with hosts to ensure guest services
- Responsible for mail and fax distribution to the department
- Responsible for the completion of all applicable credit card authorizations
- Adhere to Payment Card Industry Data Security Standards (PCI Compliance)
- Handle all billing disputes for guests, businesses, account tracking, posting credit cards, and credit card refunds
- Work with sales and group sales to ensure all billing inquiries are handled
- Act as a role model to other team members and present oneself as a credit to Caesars Entertainment
- Exemplify our core values, family-style service, our mission, and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
Requirements:
- Excellent communication skills with the ability to read, write, and communicate verbally in English
- Ability to perform above-average mathematical skills; type 35 wpm; PC skills, including Word and Excel
- Ability to understand and comply with all company and departmental rules, regulations, policies, and procedures
- Ability to establish and maintain effective working relationships with staff and guests
- High School diploma or equivalent
Work Environment:
- Work is performed in an office environment
- Work may be performed in areas that may be unusually hot, cold, noisy, smoky, dimly lit, or brightly illuminated
- Contact with staff and guests is necessary
- Position requires the ability to enter and exit from the Team Member entrance, which entails 4 flights of stairs (40 steps)
- Ability to move freely and easily
- Requires constant sitting and standing
- Communication via use of telephone
- Frequent use of office equipment, such as computer, fax, calculator, and multi-line phone system
- Reaching up to 24 inches
- Ability to distinguish letters, numbers, and symbols
- Hand/eye coordination and normal vision range with absence of color blindness
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