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Front Desk Representative

1 month ago

Reno, Nevada, United States Courtyard Reno Downtown Full time
Job Summary:

As a Front Desk Agent at Courtyard Reno Downtown, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information about hotel services, facilities, and local attractions
  • Handling guest inquiries and resolving issues in a timely and professional manner
  • Maintaining accurate records and performing administrative tasks
Responsibilities:

Some of your key responsibilities will include:

  • Approaching all encounters with guests and associates in a friendly and service-oriented manner
  • Maintaining high standards of personal appearance and grooming
  • Complying with Aimbridge Hospitality policies and standards
  • Providing exceptional customer service and resolving guest complaints in a timely and professional manner
  • Performing administrative tasks, such as logging and delivering packages, mail, and messages
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Experience in a hotel or related field
  • A positive and upbeat personality with a desire to deliver outstanding customer service
  • The ability to multitask, be detail-oriented, and problem-solve in a fast-paced environment
  • Excellent communication and interpersonal skills
Benefits:

We offer a competitive benefits package, including:

  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan