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Front Desk Agent

1 month ago

Reno, Nevada, United States Staybridge Suites Reno Full time
Job Summary:

As a Front Desk Agent at Staybridge Suites Reno, you will be responsible for providing exceptional guest service, registering guests, and handling hotel operations with a focus on delivering a warm and welcoming experience to our guests.

Key Responsibilities:
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner.
  • Provide information and assistance to guests regarding hotel services, facilities, and local attractions.
  • Handle requests for mail, messages, and packages in a timely and courteous manner.
  • Operate the front desk computer system and maintain accurate records.
  • Perform other duties as assigned, including maintaining a clean and organized work area and participating in the creation of an enjoyable work environment.
Requirements:
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Possess a positive and upbeat personality with a desire to deliver outstanding customer service.
  • Demonstrate the ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment.
  • Must be able to convey information and ideas clearly and evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be able to work well in stressful, high-pressure situations and maintain a positive attitude in a team environment.
Benefits:
  • Competitive hourly rate: $9.75-$15.75 per hour.
  • Medical, dental, and vision coverage.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Paid time off.
  • Employee assistance program.
  • 401(k) retirement plan.