Retail Sales Consultant

2 weeks ago

Westport, Connecticut, United States Saatva Full time

About Us:

Saatva is a premium direct-to-consumer brand specializing in luxury mattresses and home furnishings, dedicated to enhancing the sleep experience for every customer. Our mission is to provide comprehensive support and information regarding sleep products, ensuring that every consumer finds the perfect fit for their needs, regardless of whether it is from our collection. We pride ourselves on offering an extensive range of high-quality mattresses, frames, bases, pillows, sheets, and more.

With a growing number of Viewing Rooms, we are expanding our presence and enhancing customer interaction. We are actively seeking candidates to join our team and provide exceptional service.

The Viewing Room serves as an extension of our online platform, creating a welcoming and engaging environment for customers to explore our luxury offerings.

The role of Customer Service/Sales Associate, also known as a "Sleep Guide," is integral to our business model. This position combines the supportive culture of our corporate call center with the personalized service of the Viewing Room. You will assist customers in person while also providing support to online shoppers through phone and live chat.

If you are a motivated, articulate, and friendly individual with a passion for delivering outstanding customer experiences, Saatva is eager to meet you.

Key Responsibilities:

  • Engage with customers and team members during scheduled shifts.
  • Clearly communicate product benefits and troubleshoot customer inquiries effectively.
  • Maintain regular attendance as a standard of performance.
  • Availability to work weekends and major retail holidays is essential.

Qualifications:

  • 1-2 years of experience in Retail Sales or Customer Service is preferred, but we are willing to train the right candidate.
  • Experience in telecommunications or call center roles is a plus.
  • Exceptional verbal and written communication skills.
  • Strong interpersonal abilities to build rapport with customers.
  • Commitment to providing an excellent customer experience.
  • Organized and capable of managing multiple tasks efficiently.
  • Proficient in using computers and related software.
  • A positive attitude is highly valued.

Your Contributions:

  • Deliver a world-class experience for our customers.
  • Become knowledgeable about our product offerings.
  • Address customer inquiries and resolve issues through various communication channels, including face-to-face interactions.

Benefits:

  • Competitive pay structure.
  • Access to Medical, Dental, and Vision Insurance.
  • Paid time off.
  • Annual bonus opportunities.
  • 401K with employer matching.
  • Flexible spending accounts and commuter benefits.
  • Employee referral incentives.
  • Discounted gym memberships.
  • Employee discounts on products.
  • Discounts for friends and family.
  • A supportive and dedicated team environment.

Join Us:

We are committed to fostering a diverse and inclusive workplace, valuing the unique contributions of each individual. As an equal opportunity employer, we ensure that all qualified applicants receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, age, disability, or any other protected status.

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