Retail Sales Consultant

2 weeks ago

Westport, Connecticut, United States Saatva Full time

About Us:

Saatva is a premium direct-to-consumer brand specializing in luxury mattresses and home furnishings, dedicated to enhancing the sleep experience for every customer. Our mission is to provide comprehensive information on sleep products, ensuring that every consumer finds the ideal mattress for their needs, even if it isn't one of ours. We offer an extensive selection of high-end mattresses along with an array of complementary products such as frames, bases, pillows, sheets, and blankets.

Since our inception, we have successfully opened multiple Viewing Rooms, creating inviting spaces where customers can explore and experience our luxury offerings firsthand. We are actively seeking candidates to join our team.

The Viewing Room serves as an extension of our online presence, providing a welcoming and interactive environment for customers to engage with our products.

The role of Customer Service/Sales Associate, also known as "Sleep Guide," is integral to our business model. This position combines elements of our corporate call center with in-person sales, allowing team members to assist customers both in-store and through digital channels.

If you are a motivated, articulate, and friendly individual with a strong commitment to delivering exceptional customer service, we invite you to consider joining Saatva, recognized as America's leading online luxury mattress brand.

Key Responsibilities:

  • Engage with customers and team members in a professional manner during scheduled shifts.
  • Clearly communicate product features and benefits while effectively addressing customer inquiries and concerns.
  • Maintain regular attendance and punctuality as a standard of performance.
  • Availability to work on weekends and major retail holidays is essential.

Qualifications:

  • 1-2 years of experience in Retail Sales or Customer Service is preferred, but we are willing to train the right candidate.
  • Experience in telecommunications or call center environments is advantageous.
  • Excellent verbal and written communication skills.
  • Strong interpersonal abilities to foster rapport with customers.
  • A genuine passion for providing outstanding customer experiences.
  • Organizational skills with the capacity to prioritize tasks effectively.
  • Proficiency in using computers and related software.
  • A positive attitude is highly valued.

Your Contributions:

  • Deliver a world-class experience for our customers.
  • Become a knowledgeable resource on our product offerings.
  • Address customer inquiries and resolve issues through various communication channels, including phone, live chat, and in-person interactions.

Benefits:

  • Competitive hourly wage.
  • Access to Medical, Dental, and Vision Insurance.
  • Paid time off.
  • Annual bonus opportunities.
  • 401K with employer matching.
  • Flexible spending accounts and commuter benefits.
  • Employee referral incentives.
  • Discounted gym memberships.
  • Employee discounts on products.
  • Special discounts for friends and family.
  • A supportive and dynamic team environment.

Commitment to Diversity:

At Saatva, we are dedicated to fostering a culture of diversity and inclusion. We value the unique contributions of each individual and are committed to creating an environment that respects and celebrates differences. As an equal opportunity employer, we do not discriminate against qualified applicants based on any protected characteristic.

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