Front Desk Operations Manager

6 days ago


Billings, Montana, United States Kelly Inn Full time
Job Summary

We are seeking a highly organized and customer-focused Front Desk Manager to lead our team at Kelly Inn in Billings, MT.

Key Responsibilities
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
  • Train and supervise front desk staff to ensure exceptional customer service
  • Address guest feedback and resolve issues in a timely and professional manner
  • Manage reservations and room assignment processes to maximize occupancy
  • Maintain a clean and organized front desk area
Requirements
  • Previous front desk or hospitality experience required
  • Strong communication and problem-solving skills
  • Ability to multitask and prioritize tasks efficiently
  • Self-starter who can work independently and as part of a team
  • Knowledge of hotel reservation systems is a plus
Benefits
  • Medical, dental, and vision insurance
  • 401K Matching
  • PTO after 1 year
  • Double time on holidays

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