Front Desk Associate

3 days ago


Billings, Montana, United States Courtyard Billings | Leisure & Business Hotel in Billings Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard Billings | Leisure & Business Hotel in Billings. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Deliver prompt, courteous, and accurate guest check-in and check-out services.
  • Address guest inquiries and resolve any issues in a professional and timely manner.
  • Maintain room security and control access to guest rooms.
  • Respond to guest requests and communicate effectively with other departments to ensure seamless service delivery.
  • Manage cash and credit transactions, and maintain a high level of accuracy in handling guest payments.
  • Provide exceptional customer service and respond to guest compliments and complaints in a professional and courteous manner.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic computer skills and knowledge of hotel software systems.
What We Offer

Courtyard Billings | Leisure & Business Hotel in Billings offers a competitive salary and benefits package, including medical, dental, and vision insurance, as well as opportunities for career growth and advancement.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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