Front Desk Supervisor
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Hotel Front Office Manager to lead our front desk team at Montana Trailhead Inn. As a key member of our management team, you will be responsible for ensuring exceptional guest services and enforcing hotel policies.
Key Responsibilities:
- Team Leadership: Hire, train, and supervise front desk staff, including concierge and front desk agents, to provide excellent guest services and enforce hotel policies.
- Guest Interaction: Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
- Operations Management: Lead operations at the front desk and ensure guests have an exceptional stay.
- Financial Management: Hold responsibility for the front desk budget and order any necessary office supplies.
- Reporting and Analysis: Generate occupancy reports and compile financial information for the general manager.
Requirements:
- Education: High school diploma or equivalent certification (GED).
- Experience: 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
- Skills: Bookkeeping skills and experience with MS Office a plus. Showcase exceptional multitasking, communication, and management skills.
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