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Hotel Operations Manager

2 months ago

Billings, Montana, United States Montana Trailhead Inn Full time

About the Role

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at Montana Trailhead Inn. As a key member of our leadership team, you will be responsible for overseeing the front desk operations, supervising staff, and ensuring exceptional guest services.

Key Responsibilities

  • Hire, train, and supervise front desk staff, including concierge and front desk agents, to ensure they provide excellent guest services and enforce hotel policies.
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints in a professional and courteous manner.
  • Lead operations at the front desk and ensure guests have an exceptional stay by maintaining a high level of customer satisfaction.
  • Hold responsibility for the front desk budget and order any necessary office supplies to maintain a well-stocked and efficient front desk area.
  • Generate occupancy reports and compile financial information for the general manager to inform business decisions.

Requirements

  • Bookkeeping skills and experience with MS Office are a plus.
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
  • Must possess a high school diploma or equivalent certification (GED).
  • Showcase exceptional multitasking, communication, and management skills.
  • Prior hospitality experience of 1 year is required for this position.