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Receptionist at Laquinta Inns and Suites

2 months ago

Billings, Montana, United States Laquinta Inns and Suites by Wyndham Billings Full time
Position Overview

Front Desk Associate

We are seeking a dependable and enthusiastic individual to fulfill the role of a Front Desk Associate. In this position, you will serve as the initial point of interaction for our guests, delivering outstanding customer service and facilitating a smooth check-in and check-out process.

Key Responsibilities:

  • Maintain a positive attitude and a welcoming presence while managing front desk operations.
  • Efficiently handle multiple tasks, including responding to phone inquiries, assisting guests with their needs, and managing reservations.
  • Ensure accurate entry of guest information into the system, maintaining data integrity.
  • Address and resolve guest concerns or complaints promptly and professionally.
  • Collaborate effectively with team members to support seamless hotel operations.

Qualifications:

  • Prior experience in customer service is advantageous.
  • Exceptional communication skills paired with a friendly demeanor.
  • Strong attention to detail and excellent organizational abilities.
  • Capability to thrive in a fast-paced environment while maintaining composure.
  • Willingness to work flexible hours, including weekends and holidays.

If you are eager to demonstrate your customer service expertise and thrive in a vibrant hospitality setting, we encourage you to consider this opportunity.

About Laquinta Inns and Suites by Wyndham Billings:

Located centrally, La Quinta Inn & Suites by Wyndham Billings provides comfortable lodging and modern conveniences for both business and leisure travelers. Our hotel features spacious accommodations, complimentary breakfast, a fitness center, an indoor pool, and free Wi-Fi throughout the premises. Our dedicated staff is committed to ensuring a memorable experience for every guest.