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Hotel Front Office Supervisor

2 months ago

Billings, Montana, United States Montana Trailhead Inn Full time
Job Opportunity

We are seeking a highly skilled and experienced Front Office Manager to lead our front desk team at Montana Trailhead Inn. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest services and enforcing hotel policies.

Key Responsibilities:
  • Supervise and train front desk staff, including concierge and front desk agents, to provide excellent guest services and enforce hotel policies
  • Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
  • Lead operations at the front desk and ensure guests have an exceptional stay
  • Manage the front desk budget and order necessary office supplies
  • Generate occupancy reports and compile financial information for the general manager
Requirements:
  • 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
  • Bookkeeping skills and experience with MS Office a plus
  • Must possess a high school diploma or equivalent certification (GED)
  • Showcase exceptional multitasking, communication, and management skills
Benefits:
  • Paid Medical Insurance, Discounted Dental, Vision and Supplemental Insurance
  • 401(k) with company matching potential
  • Employee discounts at company-owned properties