Hotel Front Desk Representative

3 days ago


Billings, Montana, United States Montana Trailhead Inn Full time
Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Clerk to join our team at Montana Trailhead Inn. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing top-notch customer service.

Key Responsibilities
  • Manage guest information, distribute keys and room assignments, and respond to general inquiries in a timely and professional manner.
  • Mitigate customer complaints and resolve issues in a fair and efficient manner.
  • Perform regular bookkeeping duties, including updating guest information and ensuring accuracy.
  • Communicate effectively with housekeeping to ensure guest rooms are ready and meet guest expectations.
  • Process incoming calls, online and in-person room bookings, and respond to guest inquiries regarding room rates, availability, and amenities.
Requirements
  • Previous experience in a hospitality industry setting, preferably as a front desk agent or similar role.
  • Excellent communication, time management, and organizational skills.
  • Ability to work effectively in a fast-paced environment and maintain a positive attitude under pressure.
  • High school diploma or equivalent required.
What We Offer
  • Paid medical insurance, discounted dental and vision insurance, and supplemental insurance options.
  • 401(k) plan with company matching potential.
  • Employee discounts at company-owned properties.


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