Hotel Operations Manager

6 days ago


Billings, Montana, United States Montana Trailhead Inn Full time

Job Summary

We are seeking a highly skilled and experienced Hotel Front Office Manager to lead our front desk team at Montana Trailhead Inn. As a key member of our management team, you will be responsible for ensuring exceptional guest services and enforcing hotel policies.

Key Responsibilities

  • Team Leadership: Supervise and train front desk staff, including concierge and front desk agents, to provide excellent guest services and enforce hotel policies.
  • Customer Interaction: Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
  • Operations Management: Lead operations at the front desk and ensure guests have an exceptional stay.
  • Financial Management: Hold responsibility for the front desk budget and order necessary office supplies.
  • Reporting and Analysis: Generate occupancy reports and compile financial information for the general manager.

Requirements

  • Education and Experience: 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
  • Skills and Qualifications: Bookkeeping skills and experience with MS Office, exceptional multitasking, communication, and management skills.
  • Additional Requirements: Prior hospitality experience of 1 year is required for this position.


  • Billings, Montana, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a skilled Maintenance Technician to join our team at the DoubleTree by Hilton in Billings, MT. As a key member of our hotel operations team, you will be responsible for ensuring the maintenance, repair, and upkeep of our hotel facilities, equipment, and grounds.Key ResponsibilitiesPerform routine maintenance tasks in...


  • Billings, Montana, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a skilled Maintenance Technician to join our team at the DoubleTree by Hilton in Billings, MT. As a key member of our hotel operations team, you will be responsible for ensuring the maintenance, repair, and upkeep of our hotel facilities, equipment, and grounds.Key ResponsibilitiesPerform routine maintenance tasks in...


  • Billings, Montana, United States DoubleTree Billings Full time

    Job SummaryWe are seeking a skilled Maintenance Technician to join our team at DoubleTree by Hilton in Billings, MT. As a key member of our hotel operations team, you will be responsible for ensuring the maintenance and upkeep of our facilities, ensuring a safe and comfortable environment for our guests.Key ResponsibilitiesPerform routine maintenance tasks...


  • Billings, Montana, United States Courtyard Billings | Leisure & Business Hotel in Billings Full time

    Job OverviewPosition Summary:We are seeking a dedicated Front Desk Operations Manager to oversee the daily activities at our hotel’s reception area. In this role, you will be responsible for warmly welcoming guests, addressing their inquiries and concerns, managing reservations and schedules, and ensuring a polished and professional reception...


  • Billings, Montana, United States Hilton Garden Inn Billings Full time

    Join Our Team as a Hotel Linen Specialist at Hilton Garden Inn BillingsBecome a valued member of the Hilton Garden Inn Billings team, where we prioritize the well-being of our employees. We offer a comprehensive benefits package that includes paid time off, holiday compensation, parental leave, a 401k retirement plan, and discounts on hotel stays.Position...


  • Billings, Montana, United States Hotel Equities Full time

    Job Opportunity at Hotel EquitiesWe are seeking a skilled and enthusiastic Part-time Mixologist to join our team at the DoubleTree by Hilton in Billings, MT.Job SummaryThe Part-time Mixologist is a key member of our hospitality team, responsible for providing exceptional service and creating memorable experiences for our guests.Key ResponsibilitiesProvide...


  • Billings, Montana, United States Hotel Equities Full time

    Job SummaryHotel Equities is seeking a skilled Bartender to join our team at the DoubleTree by Hilton in Billings, MT. As a Bartender, you will be responsible for providing exceptional customer service and creating a memorable experience for our guests.Key ResponsibilitiesProvide warm and knowledgeable service to guests, ensuring a positive and lasting...


  • Billings, Montana, United States Courtyard Billings | Leisure & Business Hotel in Billings Full time

    Job OverviewPosition Summary:We are seeking a dedicated Front Desk Operations Manager to oversee the guest services at our esteemed establishment. In this pivotal role, you will be responsible for warmly welcoming guests, addressing their inquiries and concerns, managing reservations and schedules, and ensuring that the reception area is impeccably...


  • Billings, Montana, United States WELLS FARGO BANK Full time

    About Wells Fargo BankWe are a leading financial services company that provides a wide range of banking and financial services to individuals, businesses, and institutions. Our mission is to help our customers achieve their financial goals and improve their financial well-being.About the RoleWe are seeking a highly skilled and experienced Branch Operations...


  • Billings, Montana, United States CMI Management Full time

    Job OverviewCompany Overview:CMI Management LLC, a member of the Dexterra Group, is based in Alexandria, VA. We specialize in delivering effective business, technology, and facilities management solutions tailored to assist both government and commercial clients in minimizing operational expenses, enhancing performance, and ensuring access to essential...


  • Billings, Montana, United States Border Foods LLC Full time

    About the RoleAs a Shift Leader at Border Foods LLC, you will play a vital role in ensuring the smooth operation of our restaurants. Your primary responsibility will be to oversee the daily activities of the restaurant, including managing staff, maintaining high standards of customer service, and ensuring the overall success of the business.Key...


  • Billings, Montana, United States Domino's Pizza LLC Full time

    Job Summary:As a Restaurant Operations Manager at Domino's Pizza LLC, you will be responsible for ensuring the smooth operation of our store. This includes managing shifts, leading by example, and maintaining high standards of food preparation and sanitation.Key Responsibilities:Manage shifts, including attending to both attended and unattended periodsTake...


  • Billings, Montana, United States Krispy Kreme Doughnut Corporation Full time

    Job DescriptionJob Title: Executive Director of OperationsJob Summary:We are seeking an experienced and skilled Executive Director of Operations to join our team at Krispy Kreme Doughnut Corporation. As a key member of our management team, you will be responsible for overseeing all aspects of store operations, including production, sales, and human...


  • Billings, Montana, United States 4684 SMC Region USC Full time

    Job Summary:We are seeking a highly skilled Branch Operations Manager to lead our Field Service team in the North-West territory. As a key member of our 4684 SMC Region USC team, you will be responsible for overseeing all branch operations, developing and maintaining strong customer relationships, and contributing to long-term growth strategies.Key...


  • Billings, Montana, United States Sky Dine, Inc. Full time

    Job OverviewAre you seeking a dynamic opportunity in a bustling culinary environment? At Sky Dine, Inc., we are looking for a dedicated and energetic Culinary Operations Manager to lead our kitchen team. This role is perfect for individuals who thrive in a fast-paced setting and possess a passion for delivering exceptional dining experiences.Key...


  • Billings, Montana, United States Great Day Improvements Full time

    Job Title: Site Operations ManagerCompany: Great Day ImprovementsGreat Day Improvements is a prominent name in the Home Enhancement sector, boasting decades of expertise. We are in search of a Site Operations Manager with a solid foundation in Construction.Compensation: Competitive salary range.Key Responsibilities:Conducting measurements and evaluations of...


  • Billings, Montana, United States MNH ENTERPRISE LLC Full time

    About MNH Enterprise LLCMNH Enterprise LLC is a specialty coffee company that has distinguished itself as one of the premiere companies in the industry. We have established ourselves as a leader in sustainably-sourced ingredients and handcrafted perfection.Our Core ValuesWe live our core values of integrity, love, humility, and courage, and we are looking...


  • Billings, Montana, United States Daily Thread Full time

    Job OverviewThe Store Leadership Specialist is tasked with managing the overall functionality of the retail establishment, devising and executing a sales strategy aimed at maximizing revenue, while ensuring a delightful and positive shopping experience for all patrons. This role includes guiding the store team and fostering alignment with our corporate...


  • Billings, Montana, United States Gecko Hospitality Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant General Manager to lead our Quick Service Restaurant team. As a key member of our Gecko Hospitality team, you will be responsible for maintaining a profitable operation, delivering exceptional customer service, and fostering a positive work environment.Key ResponsibilitiesRestaurant...


  • Billings, Montana, United States Pentex Restaurant Group Full time

    About the RoleWe are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Pentex Restaurant Group. As a key member of our management team, you will be responsible for leading and empowering our team to deliver exceptional customer service and product quality.Key ResponsibilitiesLead and manage a team of restaurant...