Hotel Operations Manager
6 days ago
Job Summary
We are seeking a highly skilled and experienced Hotel Front Office Manager to lead our front desk team at Montana Trailhead Inn. As a key member of our management team, you will be responsible for ensuring exceptional guest services and enforcing hotel policies.
Key Responsibilities
- Team Leadership: Supervise and train front desk staff, including concierge and front desk agents, to provide excellent guest services and enforce hotel policies.
- Customer Interaction: Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints.
- Operations Management: Lead operations at the front desk and ensure guests have an exceptional stay.
- Financial Management: Hold responsibility for the front desk budget and order necessary office supplies.
- Reporting and Analysis: Generate occupancy reports and compile financial information for the general manager.
Requirements
- Education and Experience: 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry.
- Skills and Qualifications: Bookkeeping skills and experience with MS Office, exceptional multitasking, communication, and management skills.
- Additional Requirements: Prior hospitality experience of 1 year is required for this position.
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