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Account Coordinator

2 months ago

Los Angeles, California, United States fastexact Full time

At Fast Exact, we are a leading provider of transportation and shipping solutions. As an Account Coordinator, you will play a critical role in executing business for our clients. You will build relationships with clients and partner with Dedicated Account Leaders and the Capacity teams to ensure clients' needs are met.

Key Responsibilities:

  • Respond to clients with a sense of urgency to provide an excellent customer experience
  • Communicate shipment updates proactively and accurately, ensuring a client-centric approach
  • Schedule appointments via our company website
  • Track and trace shipments promptly to best serve our clients
  • Audit load information for accuracy and completion
  • Build and develop relationships with clients to ensure continued partnership
  • Proactively identify opportunities to improve operational efficiency
  • Analyze client inquiries and provide quality and timely insights and updates to your clients

Requirements:

  • High school equivalency
  • Excellent verbal and written communication skills
  • Self-motivated work style
  • The ability to work in a fast-paced environment
  • Strong attention to detail and follow-up skills with experience identifying and resolving problems
  • Demonstrated customer service etiquette, grace under pressure, active listening, and commitment to excellence
  • Ability to establish priorities and manage multiple activities to meet deadlines
  • Strong interpersonal skills, including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and clients
  • Light physical activity performing non-strenuous daily activities of an administrative nature

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance