Account Coordinator

4 weeks ago


Los Angeles, California, United States fastexact Full time

At Fast Exact, we're committed to delivering exceptional transportation solutions to our clients. As an Account Coordinator, you'll play a critical role in executing business for our clients, building relationships, and partnering with our Dedicated Account Leaders and Capacity teams to ensure client needs are met.

Responsibilities:

  • Respond to clients with a sense of urgency to provide an excellent customer experience
  • Communicate shipment updates proactively and accurately, ensuring a client-centric approach
  • Schedule appointments via phone, email, and company website
  • Track and trace shipments promptly to best serve our clients
  • Audit load information for accuracy and completion
  • Build and develop relationships with clients to ensure continued partnership
  • Proactively identify opportunities to improve operational efficiency
  • Analyze client inquiries and provide quality and timely insights and updates to your clients

Requirements:

  • High school equivalency
  • Excellent verbal and written communication skills
  • Self-motivated work style
  • The ability to work in a fast-paced environment
  • Strong attention to detail and follow-up skills with experience identifying and resolving problems
  • Demonstrated customer service etiquette, grace under pressure, active listening, and commitment to excellence
  • Ability to establish priorities and manage multiple activities to meet deadlines
  • Strong interpersonal skills, including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and clients
  • Light physical activity performing non-strenuous daily activities of an administrative nature

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance

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