Account Coordinator
4 weeks ago
At Fast Exact, we're committed to delivering exceptional transportation solutions to our clients. As an Account Coordinator, you'll play a critical role in executing business for our clients, building relationships, and partnering with our Dedicated Account Leaders and Capacity teams to ensure client needs are met.
Responsibilities:
- Respond to clients with a sense of urgency to provide an excellent customer experience
- Communicate shipment updates proactively and accurately, ensuring a client-centric approach
- Schedule appointments via phone, email, and company website
- Track and trace shipments promptly to best serve our clients
- Audit load information for accuracy and completion
- Build and develop relationships with clients to ensure continued partnership
- Proactively identify opportunities to improve operational efficiency
- Analyze client inquiries and provide quality and timely insights and updates to your clients
Requirements:
- High school equivalency
- Excellent verbal and written communication skills
- Self-motivated work style
- The ability to work in a fast-paced environment
- Strong attention to detail and follow-up skills with experience identifying and resolving problems
- Demonstrated customer service etiquette, grace under pressure, active listening, and commitment to excellence
- Ability to establish priorities and manage multiple activities to meet deadlines
- Strong interpersonal skills, including tact, diplomacy, and flexibility to work effectively with carriers, management, various departments, and clients
- Light physical activity performing non-strenuous daily activities of an administrative nature
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
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