Guest Services Representative

1 week ago


Jacksonville, Florida, United States Crestline Hotels & Resorts Full time

Position Overview:
The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves managing the check-in and check-out processes efficiently, while also addressing inquiries and processing incoming calls with professionalism.

Key Responsibilities:
1. Facilitate smooth check-in and check-out procedures for guests.
2. Respond to and manage all incoming phone calls, providing accurate information and assistance.
3. Handle special requests and ensure that guests' needs are met in accordance with established policies.

Qualifications:
Ideal candidates will possess strong communication skills and a commitment to delivering exceptional customer service.



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