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Guest Services Representative

2 months ago

Jacksonville, Florida, United States Shaner Hotel Group Full time
Job Overview
  • Availability for a flexible work schedule, including weekends, holidays, and various shifts.
  • Address guest concerns to ensure satisfaction.
  • Manage all check-in and check-out processes in accordance with hotel standards.
  • Follow payment, cash handling, and credit policies and procedures.
  • Prepare, print, and distribute daily reports to relevant departments and personnel.
  • Resolve any discrepancies in the room status report with the housekeeping team.
  • Perform additional duties as assigned.
Key Responsibilities
Deliver exceptional guest services by efficiently handling the check-in and check-out of hotel guests; process all transactions in line with established hotel protocols; provide information and assistance to guests and visitors in a courteous and professional manner.

Required Qualifications
  • High school diploma or equivalent.
  • At least one year of experience in customer service; prior experience in the hotel industry is preferred.
  • Ability to effectively communicate with guests, management, and colleagues.
  • Proficiency in computer systems is preferred.
  • Bilingual skills in English and Spanish are advantageous.
  • Familiarity with local attractions and activities suitable for guests.
About Shaner Hotel Group

Shaner Hotels is a leading award-winning hospitality management and ownership company. Our diverse portfolio includes over 65 properties, ranging from full-service to extended-stay hotels, with more than 7,500 rooms across multiple states and countries. We collaborate with top hospitality brands and offer a wide array of services for investors and hotel owners, including development, design, construction, e-commerce, and revenue management. For more information, please visit our website.

Team Overview

Shaner is currently seeking a dedicated individual for our Holiday Inn location. This hotel features 98 rooms and is conveniently situated near various shopping and dining options. It is also in proximity to educational institutions and recreational areas, making it an ideal environment for both guests and staff.