Guest Services Representative
1 week ago
Embassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Front Desk Agent to enhance our guest experience.
As a Front Desk Agent, you will serve as the primary point of contact for guests during their stay, responsible for managing front desk operations including reservations, guest interactions, and handling telephone inquiries. The ideal candidate will possess a warm demeanor, a strong customer service orientation, and familiarity with the local area.
Benefits
- Comprehensive health, vision, and dental coverage
- 401(k) retirement plan
- Paid vacation and sick leave
- Paid holidays
- Employee referral incentives
- Career advancement opportunities
- Discounted hotel rates for employees and their friends and family
- Access to our Talent team for career development support
- Utilizes effective selling techniques to promote room bookings and additional hotel services, adhering to established procedures.
- Ensures compliance with guest service protocols, including check-in, reservations, check-out, special requests, and pre-registration.
- Responds swiftly to guest inquiries or complaints in a courteous manner, providing alternative solutions when necessary.
- Exhibits a strong commitment to guest satisfaction through hospitable and accommodating service.
- A minimum of one year of experience in the hospitality industry is required.
- Preferred experience with PEP systems.
- Proficient in cash handling and credit card processing.
- Strong attention to detail.
- Willingness and flexibility to work various shifts, including evenings, weekends, and holidays.
We are committed to equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob OverviewThe Guest Services Representative plays a crucial role in delivering exceptional front desk service to visitors, ensuring that all guest transactions are handled efficiently and accurately.This position involves welcoming guests, facilitating their check-in and check-out processes, managing room assignments, issuing room keys/cards, and...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob OverviewThe Guest Services Representative plays a crucial role in delivering exceptional front desk assistance to visitors at Noble Suites Jacksonville. This position is responsible for managing guest interactions, ensuring smooth check-in and check-out processes, and handling financial transactions with accuracy and efficiency.Key responsibilities...
-
Guest Services Representative
6 days ago
Jacksonville, Florida, United States Extended Stay America Full timeJob SummaryThe Guest Services Representative is a key member of our team, responsible for providing exceptional customer service and ensuring a seamless experience for our guests. As a Front Desk Associate, you will be the first point of contact for our guests, handling check-ins, check-outs, and resolving any issues that may arise.Key...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Crestline Hotels & Resorts Full timePosition Overview:The Guest Services Representative plays a vital role in ensuring a pleasant experience for all visitors. This position involves assisting patrons with the check-in and check-out processes, as well as managing all incoming phone inquiries.Key Responsibilities:1. Facilitate the smooth check-in and check-out procedures for guests.2. Respond to...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Crestline Hotels & Resorts Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves managing the check-in and check-out processes efficiently, while also addressing inquiries and processing incoming calls with professionalism.Key Responsibilities:1. Facilitate smooth check-in and check-out...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Crestline Hotels & Resorts Full timePosition Overview:The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves managing the check-in and check-out processes efficiently.Key Responsibilities:1. Assist guests during their arrival and departure, ensuring a smooth transition.2. Handle all incoming phone inquiries, providing...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Noble Suites Jacksonville Full timeJob OverviewAs a Guest Services Representative, you will deliver exceptional front desk support to our esteemed guests at Noble Suites Jacksonville. Your role is crucial in ensuring a seamless check-in and check-out experience while managing guest accounts and payments with precision.Key Responsibilities:Welcome guests with a warm greeting, assisting them...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob OverviewEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Guest Services Representative to become a vital part of our team. In this role, you will serve as the primary point of contact for guests during their stay, ensuring a seamless experience from check-in to check-out.Key ResponsibilitiesUtilize...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Shaner Hotel Group Full timePosition OverviewThe Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors at our establishment. This position requires a commitment to providing exceptional service and maintaining the highest standards of hospitality.Key ResponsibilitiesMaintain a flexible work schedule, including availability for weekends,...
-
Guest Services Representative
6 days ago
Jacksonville, Florida, United States Sonesta Hotels Full timeJob SummarySonesta Hotels is seeking a highly skilled and customer-focused Restaurant Host Greeter to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring a warm and welcoming experience from the moment they arrive.Key ResponsibilitiesGuest Greeting and Seating: Greet guests...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob OverviewEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated and personable Front Desk Agent to enhance our guest experience. As a Front Desk Agent, you will be the face of the hotel, engaging with guests at every stage of their visit. This role encompasses managing front desk operations, including reservations, guest interactions, and...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily reports to relevant...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Embassy Suites Full timeEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, friendly, and service-focused Front Desk Agent to enhance our guest experience. As a Front Desk Agent, you will be the first point of contact for guests, responsible for managing all front desk operations, including handling reservations, providing guest services, and managing phone...
-
Night Auditor Guest Service Representative
4 days ago
Jacksonville, Florida, United States Murphco of FL Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Night Auditor Guest Service Representative to join our team at Murphco of FL. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's night audit process.Key ResponsibilitiesGuest Check-In/Check-Out: Process guest arrivals and departures,...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Shaner Hotel Group Full timePosition OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with established hotel protocols.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily reports to...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob OverviewEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated and personable Front Desk Agent to enhance our guest experience. As a Front Desk Agent, you will serve as the first point of contact for guests, ensuring a seamless and enjoyable stay from check-in to check-out.Key ResponsibilitiesUtilize effective selling techniques to...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Embassy Suites Full timeEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, friendly, and service-focused Front Desk Agent to become a vital part of our team. As a Front Desk Agent, you will serve as the face of the hotel, engaging with guests at every stage of their visit. This role encompasses a variety of front desk responsibilities, including managing...
-
Guest Services Representative
1 week ago
Jacksonville, Florida, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Follow payment, cash handling, and credit policies/procedures.Prepare, print, and distribute daily reports to relevant departments...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Embassy Suites - Jacksonville Full timeJob OverviewEmbassy Suites by Hilton Jacksonville Baymeadows is seeking a dedicated, personable, and service-focused Front Desk Agent. In this role, you will serve as the first point of contact for guests, ensuring a welcoming experience throughout their stay. This position encompasses various front desk responsibilities, including managing reservations,...
-
Guest Services Representative
2 weeks ago
Jacksonville, Florida, United States Shaner Hotel Group Full timeJob OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Follow payment, cash handling, and credit policies/procedures.Prepare, print, and distribute daily reports to relevant...